Frequently Asked Questions
Everything you need to know about your Shringar Stree order.
We’ve answered some of the most common questions about orders, payments, shipping, products, returns and customer support.
Orders
How can I place an order?
Choose the product you love, select the available options, and click Add to Cart or Buy It Now. Follow the checkout steps to complete your purchase.
Can I place an order through WhatsApp?
Yes. For placing an order or getting assistance with an order, you can message us on 9537558987.
How will I know if my order was placed successfully?
Once your order has been successfully placed, you will receive an order confirmation on the contact details provided during checkout.
Can I cancel or modify my order?
Order cancellation or modification depends on the status of your order. Please contact us as soon as possible at 9537558987 if you need assistance with your order.
Payments
What payment methods do you accept?
We accept the payment methods displayed at checkout, which may include online payment methods and Cash on Delivery (COD) where available.
Is online payment secure?
Yes. Online payments are processed through our payment gateway and your payment details are handled securely by the payment service provider.
Is Cash on Delivery available?
COD availability may depend on your delivery location and order details. Available payment options will be shown during checkout.
Shipping & Delivery
Do you ship across India?
Yes, Shringar Stree ships across India, subject to courier and service availability for your delivery location.
How long will my order take to arrive?
Delivery time may vary depending on the product, destination, courier service and other factors. Please consider the estimated delivery information provided at checkout as the reference for your order.
How can I track my order?
Once your order has been dispatched and tracking information is available, the relevant tracking details will be shared through the contact details provided with your order.
What should I do if my order is delayed?
Please contact us with your Order Number at 9537558987, and our team will help you check the latest available status of your shipment.
Products
Where can I find product details?
Each product page includes the available product information, such as fabric, work, colour, size, measurements and other specifications, wherever applicable.
Will the actual colour look exactly like the product image?
Slight variations in colour may occur due to lighting, photography and individual screen settings.
How do I choose the right size?
Please check the size chart and measurements provided on the respective product page before placing your order.
Are Shringar Stree products Made in India?
Yes. Our products are 100% Made in India. We manufacture products ourselves and also source selected styles from within India.
Returns & Exchanges
Can I return a product if I simply change my mind?
No. We do not accept returns or exchanges due to a change of mind, preference, colour choice, size choice or personal liking.
Please carefully check the product details, measurements, images and size information before placing your order.
What if I receive a damaged product?
If you receive a damaged product, you may be eligible for a return or exchange.
Please contact us as soon as possible at 9537558987 with your order details and the required proof.
What if I receive the wrong product?
If you receive a wrong product or a different product from what you ordered, please contact us at 9537558987. We will assist you with the applicable return or exchange process.
Is an opening/unboxing video necessary?
Yes. A clear opening/unboxing video is mandatory for any return or exchange claim related to a damaged, wrong or different product.
The video should be recorded from the moment the package is unopened and should clearly show the package, shipping label and the product while opening the parcel.
Without a valid opening/unboxing video, we may not be able to process the return or exchange request.
What should I do if there is an issue with my order?
Please message us at 9537558987 as soon as possible after receiving your order.
For damage, wrong product or different product issues, please keep the Order Number and opening/unboxing video ready.
Where can I find the complete Return & Refund Policy?
Please visit our Return & Refund Policy page for the complete terms, conditions and process.
Customer Support
How can I contact Shringar Stree?
For order-related assistance, please message us at:
Phone / WhatsApp: 9537558987
You can also reach us at:
Email: Shringarstree@gmail.com
Support Hours: Monday to Saturday, 10:00 AM – 7:00 PM IST
What information should I provide when contacting support?
For order-related queries, please keep your Order Number ready.
For product-related queries, please mention the Product Name or share the Product Link.
How quickly will I receive a response?
We aim to respond to customer enquiries as quickly as possible during our support hours.
Still Have a Question?
We’re always happy to help.
Message us at 9537558987 and our team will assist you with your query.
Thank you for choosing Shringar Stree.
Team Shringar Stree